No. A Home Reset focuses on putting your home back in order — picking up and putting away everyday items, handling already-washed laundry, making beds, restocking household items, light everyday upkeep such as wiping counters and surfaces, vacuuming and light dusting, and small focused organizing tasks. Traditional or deep house cleaning, washing laundry, and large-scale decluttering or organization projects are not included.

No. SETLAYA is not a traditional house-cleaning service and does not include mopping, deep cleaning, scrubbing, carpet stain treatment, detailed cleaning inside appliances other than basic refrigerator clean-out, detailed or high dusting, blinds, ceiling fans, or other high or hard-to-reach cleaning. Light everyday upkeep can be part of your reset, including wiping accessible counters and surfaces, clearing and wiping sink areas, wiping appliance exteriors, loading or unloading the dishwasher, emptying household trash, routine vacuuming, and light dusting of accessible surfaces.

Every home is different, so the amount completed will depend on your priorities and the condition of the spaces being reset. SETLAYA will use the full 3-hour visit efficiently and complete as much as reasonably possible within that time.

Yes. SETLAYA Home Resets are designed as a recurring weekly service, giving your home a dedicated 3-hour reset on the same confirmed day and time each week.

Absolutely. Your weekly day stays consistent, but what you want help with can change from visit to visit. One week may be more about everyday upkeep, while another may be better used for a seasonal task or small focused organizing project.

Yes. Part of your weekly reset can be used for a small organizing project such as a drawer, cabinet, closet section, pantry area, or children’s clothing space. SETLAYA works with the storage and supplies already available in your home. Large-scale decluttering projects, organization product sourcing, custom labeling, and full organization installations are not included.

You do not need to clean or organize before your reset. Just have your priorities in mind and make sure anything needed for requested tasks is accessible. Laundry must already be washed, clean linens should be available for bed changes, and replacement household supplies should be available if you would like items restocked.

Yes. For planned vacations, please provide at least 7 days’ notice. You may skip up to two consecutive weekly resets with advance notice and keep your regular weekly spot. Longer pauses may require your recurring spot to be released, and availability cannot be guaranteed when service resumes.

Cancellations made at least 48 hours before the scheduled reset will not be charged. Cancellations made with less than 48 hours’ notice will be charged the full $199 service fee. Genuine illnesses or emergencies may be handled differently at SETLAYA’s discretion. Rescheduling may be requested, but alternate days depend on availability and cannot be guaranteed.

SETLAYA can help unpack everyday belongings, put items away, set up kitchens, bedrooms and bathrooms, organize closets, drawers and cabinets using the storage already available in the home, make beds with available linens, straighten unpacked spaces, and break down empty boxes and packing materials as time allows.

No. Unpacking & Home Setup is scheduled as needed in 3-hour or 6-hour sessions. Larger unpacking projects may require additional 3-hour sessions, which can be scheduled based on availability.

Every home and move is different. The amount completed will depend on the number and type of belongings, how accessible the boxes are, the rooms being addressed, organization needs, and your priorities. SETLAYA does not guarantee completion of a specific number of boxes, rooms, or an entire home during a particular session.

Additional unpacking time is available in 3-hour sessions for $199 each. An additional session may be scheduled immediately when another service block is available or on another available day. Additional time is not billed hourly or prorated.

Boxes and belongings should already be delivered inside the home and reasonably accessible before your session begins. Heavy boxes and furniture should already be placed in the appropriate area of the home. Light, manageable boxes may be moved within the home as needed while unpacking.

No. SETLAYA is not a moving company and does not provide transportation, loading or unloading of moving trucks or vehicles, heavy lifting, furniture moving, furniture assembly, wall mounting or installation, hazardous or unsanitary cleanup, or haul-away service.

Unpacking & Home Setup appointments may be canceled or rescheduled without charge when at least 48 hours’ notice is provided. Cancellations made less than 48 hours before the scheduled start time are charged 50% of the booked service fee. Same-day cancellations are charged the full booked service fee. Rescheduled appointments are subject to availability.

No. You are welcome to be home, work from home, or be away during service. As long as reliable home access and your priorities have been arranged, SETLAYA can complete the scheduled service either way.

Clients are responsible for arranging reliable home access. If SETLAYA arrives and cannot access the home because the agreed entry method is unavailable or not working, the appointment will be treated as a same-day cancellation and the full applicable service fee will be charged.

Please notify SETLAYA as soon as possible if someone in the household has a contagious illness. The scheduled service may be canceled or rescheduled, and any applicable cancellation fee may be waived even when less than 48 hours’ notice is given. Rescheduling is subject to availability.

Yes. Pets may remain home as long as they are comfortable with visitors and do not interfere with service. Pets that are anxious, aggressive, likely to escape, or need to stay away from certain areas should be safely secured before the appointment begins.

Clients will receive advance notice of scheduled SETLAYA holidays and closures whenever possible. If a scheduled appointment falls on a SETLAYA closure or another day SETLAYA is unavailable, the appointment will not be charged. An alternate appointment may be offered when scheduling allows but is not guaranteed.

A valid payment method is required for confirmed service. Weekly Home Resets are $199 per 3-hour visit and are charged after each completed reset. Unpacking & Home Setup is $199 for a 3-hour session or $399 for a 6-hour day and is charged after the booked service is completed. Applicable cancellation or access fees may also be charged according to SETLAYA’s Service Policies. An electronic receipt is provided after payment is processed.