PRIVACY POLICY

Last updated: September 4, 2026

SETLAYA LLC (“SETLAYA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit setlaya.com, submit a service request, communicate with us, become a client, or otherwise interact with SETLAYA.

Our website is hosted by Shopify, which provides technology that allows us to operate our website and online forms. Information submitted through our website may therefore also be processed by Shopify and other service providers as described below.

By using our website or providing personal information to SETLAYA, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with SETLAYA and which service you request.

Information You Provide to Us

When you submit a Weekly Home Reset Request, Unpacking & Home Setup Request, contact us, or become a client, we may collect information such as:

• First and last name
• Email address
• Phone number
• Service address
• Preferred service date, day, or time
• Preferred weekly Home Reset time
• Second-choice weekly time, if provided
• Preferred contact method
• Service option requested
• Information about the rooms, areas, belongings, or household tasks for which you would like assistance
• Service priorities and requested outcomes
• Information about how much unpacking remains
• Information about when belongings will be delivered or ready to unpack
• Home type, number of levels, stairs, elevators, or similar property information relevant to service
• Parking, building-access, entry, or other property-access information
• Additional comments or information you voluntarily provide
• Scheduling and service preferences
• Home-access information provided after becoming a client
• Communications between you and SETLAYA
• Billing and transaction records
• Household and service-related preferences
• Pet information relevant to providing services
• Information about rooms, belongings, or areas you would like prioritized or left alone
• Household routines, organization preferences, and service instructions
• Fragrance or home-environment information relevant to providing services

Please do not submit credit card numbers or other sensitive financial information through a Weekly Home Reset Request, Unpacking & Home Setup Request, or other general website form.

Payment Information

Clients may be required to maintain or provide a valid payment method on file as described in SETLAYA’s Service Policies and applicable service agreement.

Payment information may be collected and processed through a third-party payment or accounting provider.

SETLAYA may receive information related to a transaction, such as the payment method type, payment status, transaction amount, date, and confirmation information. Full payment-card information may be handled directly by the applicable payment processor rather than through the SETLAYA website.

Information Collected Automatically

When you visit our website, Shopify and other technology providers may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Network information
• Pages viewed
• Dates and times of website activity
• Referring or exit pages
• General interaction with the website
• Cookie and similar technology information

This information may be used to operate the website, maintain security, understand website performance, and improve the user experience.

2. INFORMATION COLLECTED THROUGH ONLINE FORMS

SETLAYA uses Shopify Forms to collect Weekly Home Reset Requests and Unpacking & Home Setup Requests and may also use Shopify Forms or other authorized online tools to collect client onboarding and service information.

Information entered into an online form may be stored within Shopify and associated with a customer profile or customer metafield, depending on how the form field is configured.

Information submitted through a Weekly Home Reset Request may be used to evaluate the service request, determine availability and service-area eligibility, understand household priorities, communicate with the prospective client, and determine whether recurring Home Reset service may be a good fit.

Information submitted through an Unpacking & Home Setup Request may include the requested service option, preferred service date and time, when belongings will be ready to unpack, areas of the home to be addressed, approximate amount remaining to unpack, home type, stairs or elevator information, parking or building-access information, unpacking priorities, and other information reasonably needed to evaluate and schedule the requested service.

Information submitted through client onboarding forms may include household preferences, service priorities, pet information, access-related information, areas or belongings to avoid, organization preferences, and other details reasonably needed to provide the applicable SETLAYA service.

Submitting a service request does not automatically subscribe you to marketing communications and does not create a confirmed appointment, reserve a time slot, or guarantee service availability.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

• Review and respond to service requests
• Evaluate Weekly Home Reset Requests
• Evaluate Unpacking & Home Setup Requests
• Determine whether an address is within our service area
• Determine scheduling availability
• Contact you regarding your request
• Confirm and manage scheduled services
• Manage recurring Weekly Home Reset appointments
• Understand household priorities and service preferences
• Understand unpacking and home-setup needs
• Provide and manage SETLAYA services
• Maintain client records
• Process service fees and authorized cancellation or access charges
• Provide receipts and billing information
• Communicate about schedule changes, holidays, closures, weather, illness, or other service-related matters
• Respond to questions or customer-service requests
• Maintain, operate, troubleshoot, and improve our website
• Protect against fraud, misuse, security threats, or unlawful activity
• Maintain business and accounting records
• Enforce our Terms of Service, Service Policies, and applicable service agreements
• Comply with legal, regulatory, tax, insurance, or other legitimate business obligations
• Complete client onboarding and maintain household service instructions and preferences

4. MARKETING COMMUNICATIONS

Submitting a Weekly Home Reset Request, Unpacking & Home Setup Request, or other service inquiry does not enroll you in SETLAYA marketing communications.

If SETLAYA offers marketing emails, text messages, or similar promotional communications in the future, we will obtain any consent required by applicable law before sending them.

You may unsubscribe from promotional communications at any time using the method provided in the communication.

Even if you opt out of marketing, SETLAYA may continue to send non-promotional communications related to a service request, scheduled service, payment, policy update, account administration, or other existing business relationship.

5. HOW WE DISCLOSE PERSONAL INFORMATION

SETLAYA does not disclose personal information except as reasonably necessary to operate our business, provide services, comply with legal obligations, or as otherwise described in this Privacy Policy.

We may disclose information to:

Shopify

Our website is hosted by Shopify. Shopify may collect and process information about your use of the website and information you submit through Shopify-powered features in order to provide and improve its services.

Service Providers

We may use third-party providers for functions such as:

• Payment processing
• Accounting and bookkeeping
• Website hosting
• Website forms
• Email and business communications
• Data storage
• Website analytics
• Security and fraud prevention
• Business software and technology support

These providers may process information as necessary to perform services for SETLAYA.

Professional Advisers

We may disclose information to accountants, attorneys, insurance providers, consultants, or other professional advisers when reasonably necessary for business, legal, tax, insurance, or compliance purposes.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful government or court requests
• Protect the rights, safety, or property of SETLAYA, our clients, or others
• Investigate suspected fraud, misuse, unlawful activity, or violations of our policies

Business Transactions

If SETLAYA or its assets are involved in a merger, acquisition, restructuring, financing, transfer, sale, or similar business transaction, personal information may be disclosed as reasonably necessary in connection with that transaction.

6. SHOPIFY AND WEBSITE DATA PROCESSING

SETLAYA uses Shopify to host and operate this website. Information about your access to and use of the website may therefore be transmitted to and processed by Shopify.

Depending on SETLAYA’s Shopify settings and the Shopify services being used, Shopify may also process information to provide security, analytics, personalization, advertising-related features, or other platform functionality.

Shopify may process information in countries other than the country in which you reside.

For additional information regarding Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also access Shopify’s Privacy Portal at:

https://privacy.shopify.com/

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website and its service providers may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• Operate essential website functions
• Remember preferences
• Maintain website security
• Understand website traffic and usage
• Measure website performance
• Support analytics
• Provide other Shopify platform functionality

Where required, visitors may be presented with choices regarding non-essential cookies through Shopify’s customer privacy features.

Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

8. TARGETED ADVERTISING AND DATA-SHARING CHOICES

Depending on the Shopify features enabled on our website and the laws that apply where you live, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as the “sale” or “sharing” of personal information.

Where applicable, you may submit an opt-out request through our Your Privacy Choices page:

https://setlaya.com/pages/data-sharing-opt-out

Shopify may also recognize certain browser-based privacy preference signals, such as Global Privacy Control, where required by applicable law and supported by Shopify.

9. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

SETLAYA does not control the privacy, security, or data practices of third-party websites. If you visit a third-party website, its own privacy policy and terms will apply.

We encourage you to review the privacy practices of any third party with whom you choose to interact.

10. CHILDREN'S PRIVACY

The SETLAYA website and online forms are intended for adults seeking or receiving household services.

We do not knowingly collect personal information directly from children through the website.

Although SETLAYA may provide services in homes where children live, parents and guardians should avoid submitting unnecessary sensitive or identifying information about children through the website.

Information such as a child’s room, general age range, clothing or household organization needs may be provided where reasonably relevant to the requested service, but clients should avoid submitting information that is not necessary for SETLAYA to perform the service.

If you believe a child has submitted personal information to us without appropriate authorization, please contact us so we can review the matter and take appropriate action.

11. SECURITY

SETLAYA takes reasonable administrative and technical measures intended to protect personal information.

However, no method of electronic transmission, internet communication, or electronic storage is completely secure. We cannot guarantee absolute security.

Please do not send account passwords, full payment-card information, Social Security numbers, medical records, or other highly sensitive information through ordinary email, text message, or general website forms unless specifically requested through an appropriate secure method.

12. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Evaluate and respond to service requests
• Provide and administer SETLAYA services
• Maintain client and transaction records
• Maintain service preferences and instructions
• Meet accounting, tax, insurance, and legal obligations
• Resolve disputes
• Enforce agreements and policies
• Protect legitimate business interests

Retention periods may vary depending on the type of information and our legal or business obligations.

When information is no longer reasonably necessary, it may be deleted, anonymized, or retained where required or permitted by law.

13. YOUR PRIVACY RIGHTS

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain information
• Opt out of certain uses of personal information for targeted advertising
• Opt out of activities legally considered a sale or sharing of personal information
• Withdraw consent where processing is based on consent
• Appeal certain decisions regarding a privacy request where required by law

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact SETLAYA using the information at the bottom of this policy.

We may need to verify your identity before fulfilling a request.

You may also exercise certain rights relating to information processed independently by Shopify through Shopify’s Privacy Portal:

https://privacy.shopify.com/

SETLAYA will not discriminate against you for exercising privacy rights provided by applicable law.

14. INTERNATIONAL DATA PROCESSING

Some of our service providers, including Shopify, may process or store personal information outside your state or country of residence.

When information is transferred internationally, it may be subject to the laws of the jurisdiction in which it is processed.

Where required by applicable law, appropriate mechanisms may be used to protect personal information transferred between jurisdictions.

15. CHANGES TO THIS PRIVACY POLICY

SETLAYA may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or service providers.

When we update the policy, we will revise the “Last updated” date at the top of this page.

Additional notice of material changes will be provided where required by applicable law.

16. RELATED POLICIES

Use of the SETLAYA website is also governed by our:

Terms of Service
https://setlaya.com/policies/terms-of-service

Confirmed SETLAYA clients are also subject to our:

Service Policies
https://setlaya.com/pages/service-policies

and any applicable Client Service Agreement, service-specific agreement, payment authorization, or other documentation completed or accepted as part of client setup.

17. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact:

SETLAYA LLC
1004 Barbox Ln
Raleigh, NC 27610
United States

Email: info@setlaya.com
Phone: 919-626-9038