Terms of service
TERMS OF SERVICE
Last updated: September 5, 2026
OVERVIEW
This website is operated by SETLAYA LLC. Throughout the site, the terms “SETLAYA,” “we,” “us,” and “our” refer to SETLAYA LLC.
SETLAYA provides home reset, unpacking and home setup services, and related information through this website. These Terms of Service (“Terms”) govern your access to and use of setlaya.com, including its content, forms, features, and other website services.
By accessing or using this website, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the website.
These Terms govern use of our website. Confirmed clients will also be subject to our Service Policies and any applicable Client Service Agreement, service-specific agreement, payment authorization, or other documentation required by SETLAYA for the booked service. These documents may address scheduling, cancellations, payment, home access, safety, property, service scope, and other matters related to in-home services.
If there is a conflict concerning a confirmed in-home service, the applicable service-specific agreement and Service Policies will control over these website Terms to the extent of that conflict.
SECTION 1 — ELIGIBILITY AND WEBSITE USE
You must be at least 18 years old or the age of majority in your jurisdiction to submit a request for SETLAYA services.
You agree that information you provide through the website is accurate, current, and complete. You may use this website only for lawful personal purposes and may not use it in any manner that interferes with the website, SETLAYA, or another person’s use of the website.
SECTION 2 — SERVICE REQUESTS
Submitting a Weekly Home Reset Request, Unpacking & Home Setup Request, or other service inquiry through the website does not create a confirmed appointment, reserve a time slot, or obligate SETLAYA to provide services.
Appointment times and availability shown on the website are provided for convenience and may change. A requested day or time is reserved only after SETLAYA reviews the request and provides confirmation.
SETLAYA may accept or decline a service request based on availability, service area, requested services, scope of work, safety considerations, or other legitimate business considerations.
SECTION 3 — SERVICE AREA
SETLAYA currently provides services in Raleigh, Garner, and surrounding areas in North Carolina.
Service availability may vary based on location and scheduling. SETLAYA may accept or decline service requests based on whether a location can reasonably be accommodated and may change or expand its service area at any time.
SECTION 4 — SETLAYA SERVICES
Weekly Home Resets
SETLAYA Weekly Home Resets are recurring 3-hour household reset services intended to help maintain an orderly and manageable home.
Depending on the client’s priorities, Home Reset tasks may include picking up and putting away everyday items; folding, hanging, and putting away already-washed laundry; making beds with clean linens; restocking available household supplies; resetting commonly used spaces; wiping accessible counters, surfaces, and sink areas; wiping appliance exteriors; loading or unloading the dishwasher; emptying household trash; detailed cleaning inside appliances other than basic refrigerator clean-out; routine vacuuming of vacuum-safe flooring; light dusting of accessible surfaces; small focused organizing tasks using storage and supplies already available in the home; and occasional or seasonal household reset tasks.
Home Resets are not traditional or deep house-cleaning services. They do not include mopping, deep cleaning, scrubbing, carpet stain treatment, cleaning inside appliances, detailed or high dusting, washing laundry, large-scale decluttering or organization projects, hazardous or unsanitary cleanup, or other tasks outside the scope described on our website, in our Service Policies, or in the applicable service agreement.
Home Resets are time-based services. The amount completed during a visit depends on the home, the client’s priorities, the condition of the areas being addressed, and the time available. SETLAYA does not guarantee that every requested task will be completed during a single visit.
Unpacking & Home Setup
SETLAYA Unpacking & Home Setup is a time-based service offered in 3-hour and 6-hour service options.
Services may include unpacking everyday household belongings, putting items away, setting up kitchens, bedrooms and bathrooms, organizing closets, drawers, cabinets and other household storage using available space and supplies, making beds with available linens, straightening unpacked areas, and breaking down boxes and packing materials as time allows.
The amount completed depends on the home, number and type of belongings, accessibility, organization needs, client priorities, and booked service time. SETLAYA does not guarantee completion of a specific number of boxes, rooms, or an entire home during a particular appointment.
SETLAYA is not a moving company. Unpacking & Home Setup does not include transportation, loading or unloading of moving trucks or vehicles, heavy lifting, furniture moving, furniture assembly, wall mounting or installation, deep cleaning, hazardous or unsanitary cleanup, or hauling boxes or packing materials away from the property.
Boxes and belongings should generally be delivered inside the home and reasonably accessible before service begins. Light, manageable boxes may be moved within the home as reasonably necessary while unpacking.
Additional unpacking time is scheduled in 3-hour service blocks and is subject to availability. Additional time is not automatically added to an appointment and is not billed hourly or prorated.
SECTION 5 — SERVICE POLICIES AND SERVICE AGREEMENTS
Confirmed clients are subject to SETLAYA’s current Service Policies, including applicable policies regarding scheduling, cancellations, rescheduling, home access, pets, children, illness, fragrances and air quality, unsafe conditions, payment, belongings, property, and service limitations.
Before confirmed in-home service begins, clients may be required to electronically accept an applicable Client Service Agreement, service-specific agreement, payment authorization, or other documentation reasonably required by SETLAYA.
The requirements and policies applicable to Weekly Home Resets may differ from those applicable to Unpacking & Home Setup. Clients should review the Service Policies applicable to their selected service before confirming an appointment.
SECTION 6 — PRICING AND PAYMENT
Current service pricing is displayed on the SETLAYA website. SETLAYA may change pricing for future services at its discretion, subject to any notice requirements contained in an applicable service agreement.
Weekly Home Resets are currently offered as 3-hour visits. Unpacking & Home Setup is currently offered in 3-hour and 6-hour service options, with additional unpacking time available in 3-hour service blocks when scheduling allows.
Clients are required to provide and maintain a valid payment method as described in the applicable Service Policies and service agreement.
Unless otherwise agreed, the payment method on file will be charged after completed service.
Applicable cancellation, same-day cancellation, access, or other authorized fees may be charged according to the Service Policies and agreements applicable to the booked service.
Do not submit credit card numbers or other sensitive payment information through a Weekly Home Reset Request, Unpacking & Home Setup Request, or other general website form unless specifically instructed to do so through an authorized payment system.
SECTION 7 — COMMUNICATIONS
By submitting a request or becoming a client, you authorize SETLAYA to contact you using the email address and telephone number you provide for purposes related to your inquiry, scheduling, service, payments, account administration, or other transactional communications.
Where you indicate a preferred contact method, SETLAYA will generally attempt to use that method, although another reasonable method may be used when necessary.
Submitting a service request does not by itself subscribe you to marketing communications. Marketing messages, if offered, will be handled separately as required by applicable law.
SECTION 8 — ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to keep the information on this website accurate and current. However, service availability, pricing, descriptions, schedules, policies, and other information may change.
We reserve the right to correct errors, inaccuracies, or omissions and to update information on the website without prior notice where permitted by law.
Information displayed on the website does not constitute a guarantee that a particular service, appointment, time slot, or recurring weekly opening will be available.
SECTION 9 — INTELLECTUAL PROPERTY
The SETLAYA website and its original content, including text, graphics, photographs, logos, branding, designs, layout, and other materials, are owned by or licensed to SETLAYA LLC and are protected to the extent provided by applicable intellectual property laws.
You may use the website for your own personal, non-commercial purposes.
You may not reproduce, distribute, modify, republish, display, sell, exploit, or create derivative works from SETLAYA website content without prior written permission, except as permitted by law.
The SETLAYA name, logos, designs, slogans, and other brand identifiers may not be used in a manner that suggests affiliation, sponsorship, or endorsement without our written permission.
SECTION 10 — THIRD-PARTY TOOLS AND LINKS
The website may include tools, integrations, links, or services provided by third parties.
SETLAYA does not control all third-party websites or services and is not responsible for their content, availability, security, policies, or practices.
Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.
SECTION 11 — RELATIONSHIP WITH SHOPIFY
SETLAYA’s website is powered by Shopify, which provides technology used to operate portions of the website and related services.
Any purchases, bookings, or transactions for SETLAYA services are made directly with SETLAYA and not with Shopify.
By using the website, you acknowledge that Shopify is not responsible for the performance of SETLAYA’s in-home services or for claims arising from services provided directly by SETLAYA, except to the extent otherwise required by applicable law.
SECTION 12 — PRIVACY
Personal information submitted through the website is handled according to our Privacy Policy.
Because this website is hosted by Shopify, Shopify and other service providers may process certain information as necessary to operate the website, forms, security features, analytics, and related services.
Please review our Privacy Policy for additional information about how personal information is collected, used, stored, and shared.
SECTION 13 — FEEDBACK AND REVIEWS
If you voluntarily provide SETLAYA with suggestions, comments, reviews, testimonials, or other feedback, you represent that you have the right to provide that material and that it is truthful to the best of your knowledge.
SETLAYA may use general business suggestions and feedback to improve its services.
SETLAYA will not publicly use a client’s name, photograph, home photographs, testimonial, or other personally identifying material for advertising or promotional purposes unless appropriate permission has been obtained.
SECTION 14 — PROHIBITED USES
You may not use the website:
- for unlawful, fraudulent, or malicious purposes;
- to violate another person’s rights;
- to harass, threaten, impersonate, or defame another person;
- to transmit viruses, malware, or harmful code;
- to interfere with the security or operation of the website;
- to collect personal information about others without authorization;
- to send spam or unauthorized solicitations;
- to scrape, copy, reproduce, or exploit website content through automated or manual means in violation of these Terms; or
- to attempt to circumvent website security or access restrictions.
SETLAYA may restrict or terminate access to the website when we reasonably believe these Terms have been violated.
SECTION 15 — WEBSITE DISCLAIMER
The website and its content are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.
SETLAYA does not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Information provided through the website is intended to describe SETLAYA’s services and policies and should not be relied upon as legal, financial, medical, or other professional advice.
The terms governing actual in-home services, including responsibilities related to property, safety, access, payment, scheduling, cancellations, and service performance, are addressed separately in SETLAYA’s Service Policies and any applicable service agreement.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, SETLAYA LLC and its members, managers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising solely from your access to or use of the website.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
Liability relating specifically to the performance of in-home services will be governed by the applicable service agreement, Service Policies, and applicable law.
SECTION 17 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold SETLAYA LLC harmless from third-party claims, damages, losses, or reasonable expenses resulting from your unlawful misuse of the website, your violation of these Terms, or your infringement of another person’s rights.
This provision does not apply to claims arising solely from SETLAYA’s own conduct for which liability cannot legally be waived or shifted.
SECTION 18 — TERMINATION OF WEBSITE ACCESS
SETLAYA may suspend, restrict, or terminate access to the website or particular website features if reasonably necessary for security, legal compliance, misuse prevention, or protection of SETLAYA or others.
Termination of website access does not eliminate payment or other obligations that arose before termination.
SECTION 19 — GOVERNING LAW
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except to the extent another law is required to apply.
Nothing in this section is intended to eliminate any consumer right, jurisdiction, or venue protection that cannot lawfully be waived.
SECTION 20 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary, and the remaining provisions will remain in effect.
SECTION 21 — WAIVER AND ENTIRE AGREEMENT
SETLAYA’s failure to enforce a provision of these Terms does not waive our right to enforce it later.
These Terms, together with the Privacy Policy and other website policies expressly incorporated into them, constitute the agreement governing use of this website.
They do not replace SETLAYA’s Service Policies or any separate Client Service Agreement, service-specific agreement, payment authorization, or other documentation governing confirmed in-home services.
SECTION 22 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without SETLAYA’s prior written consent.
SETLAYA may assign or transfer its rights or obligations as part of a merger, reorganization, sale, transfer of ownership, or other lawful business transaction.
SECTION 23 — CHANGES TO THESE TERMS
SETLAYA may update these Terms from time to time.
The current version will be posted on this page with an updated revision date. Material changes will be communicated when required by applicable law.
Your continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
SECTION 24 — CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
SETLAYA LLC
1004 Barbox Ln
Raleigh, NC 27610
Email: info@setlaya.com
Phone: 919-626-9038